Home2 Suites by Hilton Atlanta Downtown

Heating system did not work in our room…we requested twice at front desk for maintenance to repair. On third request they moved us to a new room. This is an older hotel with lots of noises. The queen bed we stayed in had a top sheets and a comforter that barely covered the bed. Staff was pleasant and location near stadium a plus.

Digital room keys do not work. Had to walk back down to the front desk to get a manual key. Also I am pregnant and requested extra pillows 3 times in person at the front desk and over the phone. Every time they say someone will bring them and we wait hours and no ones shows up. My husband had to give me his pillow and do without. This hotel is too expensive for this level of service.

Stayed here for 4 days and 3 nights. The staff was great, they were extremely helpful and well mannered. I have no complaints at all with the customer service. The hospitality was ultimately the best thing about the hotel because everything else was underwhelming. There was a couch in my room that was dirty and had spots all over it. The sheets had large holes in them, which was surprising for a Hilton. The gym downstairs had no water in the water dispenser which was annoying but the staff gave me water once I mentioned it. The worst thing was I asked for fresh towels THREE times and never got them. Twice over the phone and once when I went all the way up to the front desk and I still never received anything. I was ignored. I was excited to stay here but got disappointed quickly.

2 stars because location is good and staff overall is friendly. This is a very old building. Which is okay, but there is a smell in the room we are staying in that is hard to get over. The room has not been cleaned well in a long long time. There is stains on the wall. Underneath the bed is absolutely disgusting. Make sure you dont park in the open lot across the street. People will bust out your windows. There is a covered parking garage also nearby if you dont want to pay for the expensive Valet. The breakfast offered is horrid as well. We have always enjoyed our stays at Hilton properties but this has been a eye opener. A reminder to always read reviews before staying somewhere. I highly advise staying at another hotel in the vicinity.

First off let me just say the staff was helpful and polite. They explained to us the fees and helped us with a problem we encountered during our stay. But that's about the only good thing with this hotel. When we arrived, we were told that there was a $50 valet and incidental fee that was not included in the room we booked. The room was already $150, so to pay another $50 for parking is obscene. And you can't avoid it. The staff told us there were other parking options that were cheaper, but they were also less secure. Since we had no better option, we paid and got our stuff out and went to our room. When we arrived, the room had a fairly strong smell of cigarette smoke, so we asked for a different room. As I mentioned the staff were very accommodating and found us another room to stay at. But these rooms are quite cramped, and in my opinion, they weren't that fancy either. They're also quite small unfortunately, but that's to be expected in the city. The good thing is that this hotel feels pretty safe since their doors are locked by keycard, meaning no outsiders can get in, or even use the elevators, as those are locked too. The breakfast bar is also very poor. The "cooked" meals are obviously microwaved and the drinks are very watered down. But the worst part for us came after the stay. We were originally told the valet/incidental fee would be sent back to us since the "valet was already included in the reservation" or something like that. However, we recently saw that we were charged an extra $40 for the room, and when we called, the lady told us that the incidental fee was actually only $10, and that $40 was for the valet. I told them that we were told the valet fee was included in the room, but she said that "since you booked the room through Expedia, it was not included", but that is not what we were told before. All in all I would recommend to find another hotel. This one is quite disappointing, and to be honest, we had a more pleasant experience at a True by Hilton Hotel over in Jacksonville for just over half the cost of this one.